Frequently Asked Questions
Everything you need to know about shopping with Kaiia The Label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Kaiia The Label ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.